Yes, it is. Happy Yak engages in environmental, economic and social habits and practices by being conscious of how it uses resources and how it contributes to economic development and social improvement of the quality of life of its workforce and their families. You can count on our continuing commitment even when it comes to our choice of suppliers, recycled shipping materials, multi portion packs, culinary equipment, etc. As well, we offer the work-from-home option to our employees whenever possible as it means no commuting, flexible hours, better quality of life, increased productivity and more.
FAQ’s
IS SUSTAINABLE DEVELOPMENT IMPORTANT TO HAPPY YAK?
WHERE ARE YOUR PRODUCTS PREPARED?
Our meals are prepared in Saint-Hyacinthe, in the heart of the Agri-Food capital of Canada, i.e. one of the most important agri-food research centres in Quebec. We are very proud to be located in the premises of the FRDC, the Canada Food Research and Development Centre.
HOW LONG CAN I KEEP HAPPY YAK PRODUCTS?
Freeze-dried foods have a very long shelf life. Our packaging is opaque to protect the product from light, as the latter may alter the color of certain ingredients (such as carrots). Since moisture is freeze-dried food‘s worst enemy, we have laminated the inside of our packaging, making it virtually waterproof. Kept in a dry place and away from any source of light, the products could have a shelf life of 3 years. They are therefore suitable for use in emergency kits in urban areas.
CAN I CHANGE MY ORDER?
No problem! You have 48 hours to make any changes to your order, without ensuing additional charges. Since orders are initiated 48 hours upon receipt of same, any changes after that period could result in additional costs and delayed delivery. Do not hesitate to contact us at Customer Service.
HOW AND WHEN DO I PAY MY PURCHASE?
Purchases are paid instantly via PayPal. Once your selection is made, you will be redirected to PayPal’s website. To finish the transaction, you will need to access your PayPal account. If you do not hold a PayPal account, it will only take a moment to open one. Amounts are in Canadian dollars and transactions are completed in the currency of the destination of the package, including taxes, if applicable.
CAN I RETURN A PRODUCT?
Of course! Your satisfaction is our prime concern. All you have to do is access your profile, click « return » and follow the few steps. However, for the benefit of all our clients, please note that all unused products must be returned to us within 30 days upon receipt, and the packaging must not be damaged. You can opt for a credit in our web boutique or choose another Happy Yak product. If the replacement product is less expensive, the difference will be credited on your next purchase. Otherwise, all you have to do is pay the difference, plus taxes, if applicable.
You satisfaction is our prime concern, so do not hesitate to contact us at Customer Service.
WHEN WILL THE RETURNED PRODUCTS BE PROCESSED?
Your products will be processed upon receipt and credited within 2 to 3 days. You can track your shipment on the Internet.
IS YOUR PACKAGING RESISTANT?
You can rest assured; our packaging is subject to stringent performance and quality requirements. It has been field tested, and has travelled in luggage, in backpacks, on airplanes, on sailboats in high seas, and more… and made it through remarkably well!
WHAT IS HAPPY YAK?
Happy Yak is a growing species, generous, pleasureful, easily adaptable, and who does things in the simplest way possible. Happy Yak is an alliance between an idea and two people with complementary talents and attributes, wonderful life experiences and who share the same values.
WHAT’S A YAK?
The yak is a large long-haired ruminating mammal primarily found in the highlands of northern Tibet and western Qinghai, and can also be found in Kansu and Mongolia. The yak lives up to more than 6,000 metres (20,000′) above sea level. Domesticated yaks are excellent climbers and are used for riding or as pack animals which can carry loads up to 135 kg (300 lbs) on mountainous and rocky terrains. Its wide-spread hoofs are perfect for crossing swamplands and walking in the snow.
WHO ARE THE AMBASSARDORS?
Our ambassadors test our products in the most extreme environments. They are first-hand users and supporters, and promote our products to the many whose path they cross. They are part of our continuous improvement process.
WHAT IS A YAKKIST?
Yakkists are all those passionate people at Happy Yak who endeavour to provide you with the ultimate in outdoor meals.
WHAT IS A YAKADDICT?
A YakAddict is a member who enjoys exclusive benefits, and whose input can play an important part in the creation and development of strategies.
I DID NOT FIND AN ANSWER TO MY QUESTION.
Send us an email at Customer Service and we will get back to you within 5 business days.
Many thanks for your comments and your interest; it warms the yak in us!
Christine and Guy
